Privacy Policy

Privacy Policy

Last updated: August 26, 2025

Dr. Melaxin operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), in order to provide you, the customer, with a curated shopping experience.

The Services are powered by Shopify, which enables us to deliver them securely and efficiently.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with the Services.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

By using or accessing the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information”, we mean information that identifies, relates to, describes, or could reasonably be linked to you.

Personal information does not include de-identified or anonymized data.

We may collect or process the following categories of personal information, depending on your interactions with the Services and as permitted by law:

  • Contact details: name, billing/shipping address, phone number, email address.

  • Financial information: credit/debit card details, payment confirmations, transaction records.

  • Account information: username, password, security questions, preferences, settings.

  • Transaction information: items viewed, added to cart/wishlist, purchased, returned, or exchanged.

  • Communications: information provided in customer service inquiries or other messages.

  • Device information: device type, browser, IP address, unique identifiers.

  • Usage information: interactions with the Services, navigation activity, and timestamps.

Sources of Personal Information

We may collect personal information from:

  • Directly from you: when you create an account, place an order, or contact us.

  • Automatically: through cookies, your device, or browser when you use the Services.

  • From service providers: payment processors, logistics, cloud storage, IT support.

  • From partners or third parties: marketing partners, analytics providers, etc.

How We Use Your Personal Information

We use your personal information for the following purposes:

  1. Provide, tailor, and improve the Services

    • Process orders, payments, returns, and shipping.

    • Manage your account and preferences.

    • Offer personalized recommendations and shopping experiences.

  2. Marketing and advertising

    • Send promotional emails, texts, or direct mail.

    • Show online ads based on your previous purchases or activity.

  3. Security and fraud prevention

    • Authenticate accounts, detect suspicious activity, and protect against fraud.

  4. Communications

    • Respond to inquiries, provide support, and maintain customer relationships.

  5. Legal obligations

    • Comply with applicable laws, court orders, or requests from authorities.

How We Disclose Personal Information

We may disclose your personal information in the following situations:

  • With Shopify and service providers: for IT, payments, analytics, fulfillment, customer support, shipping.

  • With marketing partners: to deliver targeted ads and promotions.

  • With your consent: e.g., shipping products, social media integrations.

  • With affiliates: within our corporate group.

  • During business transactions: mergers, acquisitions, bankruptcy, or legal compliance.

.Third-Party Websites and Links

Our Services may contain links to websites operated by third parties.

We are not responsible for the privacy or security practices of such websites. We encourage you to review their privacy policies before providing any personal information.

Children’s Data

Our Services are not directed to children.

We do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If you believe a child has provided data to us, please contact us to request deletion.

Security and Data Retention

We use reasonable measures to protect your information, but no system is 100% secure.

We retain personal information only as long as necessary to:

  • maintain your account,

  • provide the Services,

  • comply with legal obligations,

  • resolve disputes,

  • enforce contracts and policies.

9. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Right to access/know what personal data we hold.

  • Right to delete your personal information.

  • Right to correct inaccurate data.

  • Right to portability of your data to another provider.

  • Right to opt-out of targeted advertising or data sharing.

  • Right to restrict/withdraw consent for specific uses of your data.

You can exercise these rights by contacting us (see “Contact” below).

If you reside in the UK or EEA, you may also file complaints with your local Data Protection Authority.

10. International Data Transfers

We may transfer your data to other countries.

For transfers outside the EEA or UK, we rely on Standard Contractual Clauses or equivalent safeguards, unless the destination country is recognized as providing adequate protection.

11. Updates to This Privacy Policy

We may update this Policy periodically to reflect changes in practices, law, or technology.

We will post the revised version here and update the “Last updated” date above.